Comments on: Effing ISP

By: hokage

hokage — Fri, 09 Feb 2007 04:43:32 +0000

hi there. Smart bro? naku share ko experience ko..

I was having intermitent connection since December 6, so I called them up. sabi field visit. so field visit.. after 2 days.. ganun parin. so I called for rebates and they told me na accepted lang ang rebates pag normal na connection. so i waited till december 17 or 19 i guess. dun lang ako tumawag.. for rebates.. then again nag ka problem ulit. nireport ko naman from by dec 20. then antay ko normalize. It only normalize ng jan 3 siguro so for pa effect nalang, i asked for 19 - 24 for rebates. kasi sira talaga. walang feedback kung ano nangyari. not until i called them kung ano na nangyari sa rebates ko, they only approved, dec 8-10 and december 17-19!! WTF! alam niyo rason nila?? Wala daw ako reports ng succeeding days! E kung di pa naman sila tanga, ano sila twagan ko araw araw? may work din ako at binabayaran ko lang sila!

I was also scheduled for field visit and for the 4th time, ang sabi nila wala daw tao sa bahay. Sarado daw. And san ka naman nakakita ng bahay sa manila na open??? di man lang kumatok tumawag e binigay ko naman ung contact number ko???

I can’t control my feelings when I called them up. Minura mura ko sila. then they said prioritize daw ako ng following day. un pala the next day pa ung pinang sched samin without even calling or consulting us! useless Smartbro mga tol! wag na kayo gumamit nun! Di lang bobo mga cust care nila, wala ring modo, pag di na masagot tanong binabagsakan ka or kina cut.. kaya pag tumatawag na ako sa kanila minumura ko na sila :D

By: Kathrin

Kathrin — Tue, 30 Jan 2007 03:34:27 +0000

First of all, thank you sa email na pinadala mo sa akin about sa bago mong url.

Hindi pala DSL ang connection mo? I thought you’re on DSL. I want to have DSL or Broadband connection so badly. I’m on dial-up (prepaid) kasi and I hate it. Ang bagal, nakakasawa tuloy magblog. Haha!

Walang silbi talaga yang mga customer service people. Why d h3ll did they put them there when they too can’t solve ‘our’ problems. It’s there job.tsk tsk.
i hope you get it fixed.

By: iskoo

iskoo — Mon, 29 Jan 2007 15:50:44 +0000

last suunday nagloko maghapon ang isp ko, tinawagan ko naiinis lang ako kasi parang di magandang kausap, sila pa galit eh ako na nga ang nasiraaan ng linya. kaiinis talaga. walang sense of customer service

By: Sandra

Sandra — Sun, 28 Jan 2007 03:08:54 +0000

i’m using Smartbro.. and yes… i have encountered several downtimes whenever i use the internet…. most especially during the night hours.. but anyway, i hope this prob will be fix. ^_^

By: Laasya

Laasya — Sat, 27 Jan 2007 14:04:26 +0000

its not a myth. dial-up users still exist. im one of them, too. hehehe.

By: KT

KT — Fri, 26 Jan 2007 20:18:22 +0000

We were supposed to get SmartBro months ago but there’s no signal here while the installation for DSL is too damn expensive. It’s even more expensive than your monthly bills.

Remember when I PMed you the last time regarding your site?? We have poor internet service here in the Philippines

By: Talamasca

Talamasca — Fri, 26 Jan 2007 13:59:43 +0000

Smart Bro is actually fucking up as we speak. Goes to show Sherica up there is either lying or just plain stupid. Ooops. I’m shutting up. Ktnxbai.

By: Christian

Christian — Fri, 26 Jan 2007 08:34:06 +0000

Shari: Oh, I think my ISP is not accepting new subscribers. It was a promo which I luckily saw at the news papers.

By: Shari

Shari — Thu, 25 Jan 2007 17:52:04 +0000

But, but, but but butbut….I couldn’t access your site too! Hmp! Excuses. Trust those CSR to make excuses.

Anyway, PhP200 lang?! I pay PhP560/month for an unlimited dial-up connection! Ano yan?! ^_^

By: Eja

Eja — Thu, 25 Jan 2007 16:56:01 +0000

At first I thought you’re on DSL. Smart Bro? It’s just good for those who are in the provinces and not here in the metropolis. I’ll prefer Globelines instead. But if you still can take the dial-up connection, it’s just fine. When this DSL connection has TANTRUMS, I still use internet cards.

Those people just don’t want to do their jobs. Lazy.